FAQ
Have a question? Find answers below, or get in touch with us if it's not covered.
Do you deliver your programs 1-on-1 OR in group setting?
All of our programs are delivered in a group setting, though some may include some limited 1 on 1 time with our team/coaches.We believe that group coaching is the best form, as it is better for us to be able to help and serve more people while still being able to leverage our time, just as we teach you.
And that it is better for you, because if designed properly as our programs are, you will still get all the information and knowledge you need, but you also learn an invaluable amount from the other group members around you as they share stories, questions and so on. Plus you gain additional friends, networks and support.
We believe that group coaching is the best form, as it is better for us to be able to help and serve more people while still being able to leverage our time, just as we teach you.
And that it is better for you, because if designed properly as our programs are, you will still get all the information and knowledge you need, but you also learn an invaluable amount from the other group members around you as they share stories, questions and so on. Plus you gain additional friends, networks and support.
Why the name Elev8 Mastermind?
Great question! Let's break it down into 3 parts:
- Elevate; Starting with Elev8. We believe everyone is capable of growth, change, and achieving and experiencing more in life. In fact we believe that's the whole point of why we are here. To learn, grow and live the fullest expression of our lives possible, in the time that we have. Thus everyone is capable of elevating themselves and their life.
- The number 8; is the number often associated with abundance. And no we don't just mean financial abundance, but abundance in all forms (financial, health, relationships, happiness, time, freedom, etc). While we specialize in crypto and business coaching, we interweave many different topics into our teachings from health, mindset, relationships and more. This is because we still proudly honor our roots, having started in general life coaching where we helped people work on all areas of life. And also because it is our experience that if you do not have these other areas taken care of, they will drastically hinder the results you see in the cryptocurrency space/in your business, plus it will limit the overall happiness, abundance and success you can experience. We honor our commitment to helping you create abundance in all forms, by showcasing the 8 in our name.
- Mastermind; A mastermind group is a peer-to-peer mentoring group used to help members solve their problems with input and advice from the other group members. The concept was coined in 1925 by author Napoleon Hill in his book The Law of Success, and described in more detail in his 1937 book Think and Grow Rich. In his books, Hill discussed the idea of the Master Mind, which referred to two or more people coming together in harmony to solve problems.
Cooperation through the use of mastermind groups was one of the "laws of success" which Hill allegedly studied from successful Americans including Henry Ford, Thomas Edison, Alexander Graham Bell, Theodore Roosevelt, Andrew Carnegie, John D. Rockefeller and Charles M. Schwab.
While we have a team and coaches who are the primary mentors/educators of our programs, as we previously mentioned, we deliver our programs in group settings because you will often also learn invaluable information/lessons from the other members of the program, in addition to what you learn from the assigned mentors. And because we also encourage our community to share their gifts, experiences, skills and wisdom with one another. It is our belief that everyone has something to offer, and the strongest community comes from having members who support, teach and help one another.
Thus we felt our name needed to incorporate this element to show what we stand for, and what we expect from our clients/community members.
Great question! Let's break it down into 3 parts:
- Elevate; Starting with Elev8. We believe everyone is capable of growth, change, and achieving and experiencing more in life. In fact we believe that's the whole point of why we are here. To learn, grow and live the fullest expression of our lives possible, in the time that we have. Thus everyone is capable of elevating themselves and their life.
- The number 8; is the number often associated with abundance. And no we don't just mean financial abundance, but abundance in all forms (financial, health, relationships, happiness, time, freedom, etc). While we specialize in crypto and business coaching, we interweave many different topics into our teachings from health, mindset, relationships and more. This is because we still proudly honor our roots, having started in general life coaching where we helped people work on all areas of life. And also because it is our experience that if you do not have these other areas taken care of, they will drastically hinder the results you see in the cryptocurrency space/in your business, plus it will limit the overall happiness, abundance and success you can experience. We honor our commitment to helping you create abundance in all forms, by showcasing the 8 in our name.
- Mastermind; A mastermind group is a peer-to-peer mentoring group used to help members solve their problems with input and advice from the other group members. The concept was coined in 1925 by author Napoleon Hill in his book The Law of Success, and described in more detail in his 1937 book Think and Grow Rich. In his books, Hill discussed the idea of the Master Mind, which referred to two or more people coming together in harmony to solve problems.
Cooperation through the use of mastermind groups was one of the "laws of success" which Hill allegedly studied from successful Americans including Henry Ford, Thomas Edison, Alexander Graham Bell, Theodore Roosevelt, Andrew Carnegie, John D. Rockefeller and Charles M. Schwab.
While we have a team and coaches who are the primary mentors/educators of our programs, as we previously mentioned, we deliver our programs in group settings because you will often also learn invaluable information/lessons from the other members of the program, in addition to what you learn from the assigned mentors. And because we also encourage our community to share their gifts, experiences, skills and wisdom with one another. It is our belief that everyone has something to offer, and the strongest community comes from having members who support, teach and help one another.
Thus we felt our name needed to incorporate this element to show what we stand for, and what we expect from our clients/community members.
What happens if I join but decide it isn't for me?
We offer a 30 day refund policy.
We're not in the business of working with people that we're not the right fit for. Nor are we interested in working with people who are not the right fit for us.
If at any point you feel it isn't the right fit, please notify us as soon as possible. If at any point we feel it isn't the right fit, we will notify you as soon as is practically possible.
If you notify us, or we notify you within your first 30 days: As per our 30 day refund policy, we'll issue a full refund of what you paid (whether that is a monthly, annual or lifetime payment), after deducting any costs we incurred up until that point, such as merchant fees, etc, which will all be clearly explained to you.
If you notify us, or we notify you after your first 30 days and:
- You're paying monthly; then we will cancel your next monthly payment and you will continue to have access to our program/s for the remainder of the current month. You will lose access on the date in which your next monthly payment would have been.
- You're paying annually; then we will cancel your next annual payment. You will continue to have access for the remaining current month in which you chose to cancel. You will receive a refund for the remaining full, unused months of your annual plan, calculated from the following month, after deducting and costs we incurred up until that point, such as merchant fees, etc, which will all be clearly explained to you. For example, you start on 15th of January and pay an annual plan. On the 1st of April you decide you no longer wish to continue. You will receive a refund for 9 months of your annual plan, after deducting any costs we incurred up until that point, such as merchant fees, etc, which will all be clearly explained to you. You will continue to have access to our program/s for the remainder of the current month (up to and inclusive of the 14th of April). You will lose access on the date in which the next month would start (in this case, you will lose access on the 15th of April).
- You paid for lifetime access; if notification is made within 12 months from the date in which you started, then you will continue having access for the remainder of the first year of access (if the program is still being run - see below), and will receive a refund of 50% of what you paid, after deducting any costs we incurred up until that point, such as merchant fees, etc, which will all be clearly explained to you.
Please be aware:
- All dates are calculated based on the date in which you started your membership for the specific subscription you are cancelling, not calendar months.
- If you're owed a refund, then all refunds will be processed on our end within 30 days (does not take into account how long it takes for your bank or card provider to process the refund).
- Prices of our programs are regularly increased to meet inflation, comparable industry rates, etc. If you leave our programs, then decide to return later, you will no longer be eligible for the price you previously had. You will have to pay the new price at the time of attempting to rejoin. If you cancel but change your mind and decide you wish to continue, you have until the date that the next monthly payment would have been, or until we process your refund to notify us. If you do not, your cancellation will be final and then you will have to sign up as a new client on the price structure current at that time.
- If you break our community rules or terms of service, we reserve the right to remove your access to our community and products immediately. You will still not receive a refund for any unused portion of the current month. Your refund, if any, will still be calculated as explained above.
- Lifetime access means you receive access to that product for the entire lifetime in which we offer it. There is no specific time frame implied, it could be months, years or decades from the date you sign up, or more or less than these time frames. If we cease providing the product or program within 12 months of when you signed up, you will need to notify us and then, as explained above, we will refund you 50% of what you paid, after deducting any costs we incurred up until that point, such as merchant fees, etc, which will all be clearly explained to you. If the program ceases a significantly shorter period than 12 months, for example within the first couple months of you signing up, then again notify us, and while we make no guarantees, we will attempt to make you more whole than 50% of what you paid, either by refunding a larger percent, or by offering free access or discounts to additional products or services, all of which will be at our discretion. If the product/program delivery ceases more than 12 months after the date in which you signed up, no refund will be given.
- All refund policies are final, whether you accessed/used the material or not. This is because our programs are delivered via digital means, and thus you have access to them at all times, and it is your choice whether you were using what you bought or not. If we provided access to you, then you received the product/service.
- Upon leaving our programs, you will be expected to return all materials/tools/content you were given.
- If you are a part of a program that includes live events, please be aware these live events are given as free bonuses in our programs. Whether you attend live events or not, has no bearing on your refund. It was a free bonus that you decided to either exercise, or not exercise. The only exception to this is where the product or service was a standalone live event in which you paid for, then the refund policy for that event will apply.
We offer a 30 day refund policy.
We're not in the business of working with people that we're not the right fit for. Nor are we interested in working with people who are not the right fit for us.
If at any point you feel it isn't the right fit, please notify us as soon as possible. If at any point we feel it isn't the right fit, we will notify you as soon as is practically possible.
If you notify us, or we notify you within your first 30 days: As per our 30 day refund policy, we'll issue a full refund of what you paid (whether that is a monthly, annual or lifetime payment), after deducting any costs we incurred up until that point, such as merchant fees, etc, which will all be clearly explained to you.
If you notify us, or we notify you after your first 30 days and:
- You're paying monthly; then we will cancel your next monthly payment and you will continue to have access to our program/s for the remainder of the current month. You will lose access on the date in which your next monthly payment would have been.
- You're paying annually; then we will cancel your next annual payment. You will continue to have access for the remaining current month in which you chose to cancel. You will receive a refund for the remaining full, unused months of your annual plan, calculated from the following month, after deducting and costs we incurred up until that point, such as merchant fees, etc, which will all be clearly explained to you. For example, you start on 15th of January and pay an annual plan. On the 1st of April you decide you no longer wish to continue. You will receive a refund for 9 months of your annual plan, after deducting any costs we incurred up until that point, such as merchant fees, etc, which will all be clearly explained to you. You will continue to have access to our program/s for the remainder of the current month (up to and inclusive of the 14th of April). You will lose access on the date in which the next month would start (in this case, you will lose access on the 15th of April).
- You paid for lifetime access; if notification is made within 12 months from the date in which you started, then you will continue having access for the remainder of the first year of access (if the program is still being run - see below), and will receive a refund of 50% of what you paid, after deducting any costs we incurred up until that point, such as merchant fees, etc, which will all be clearly explained to you.
Please be aware:
- All dates are calculated based on the date in which you started your membership for the specific subscription you are cancelling, not calendar months.
- If you're owed a refund, then all refunds will be processed on our end within 30 days (does not take into account how long it takes for your bank or card provider to process the refund).
- Prices of our programs are regularly increased to meet inflation, comparable industry rates, etc. If you leave our programs, then decide to return later, you will no longer be eligible for the price you previously had. You will have to pay the new price at the time of attempting to rejoin. If you cancel but change your mind and decide you wish to continue, you have until the date that the next monthly payment would have been, or until we process your refund to notify us. If you do not, your cancellation will be final and then you will have to sign up as a new client on the price structure current at that time.
- If you break our community rules or terms of service, we reserve the right to remove your access to our community and products immediately. You will still not receive a refund for any unused portion of the current month. Your refund, if any, will still be calculated as explained above.
- Lifetime access means you receive access to that product for the entire lifetime in which we offer it. There is no specific time frame implied, it could be months, years or decades from the date you sign up, or more or less than these time frames. If we cease providing the product or program within 12 months of when you signed up, you will need to notify us and then, as explained above, we will refund you 50% of what you paid, after deducting any costs we incurred up until that point, such as merchant fees, etc, which will all be clearly explained to you. If the program ceases a significantly shorter period than 12 months, for example within the first couple months of you signing up, then again notify us, and while we make no guarantees, we will attempt to make you more whole than 50% of what you paid, either by refunding a larger percent, or by offering free access or discounts to additional products or services, all of which will be at our discretion. If the product/program delivery ceases more than 12 months after the date in which you signed up, no refund will be given.
- All refund policies are final, whether you accessed/used the material or not. This is because our programs are delivered via digital means, and thus you have access to them at all times, and it is your choice whether you were using what you bought or not. If we provided access to you, then you received the product/service.
- Upon leaving our programs, you will be expected to return all materials/tools/content you were given.
- If you are a part of a program that includes live events, please be aware these live events are given as free bonuses in our programs. Whether you attend live events or not, has no bearing on your refund. It was a free bonus that you decided to either exercise, or not exercise. The only exception to this is where the product or service was a standalone live event in which you paid for, then the refund policy for that event will apply.